FAQ's

Is Baby Nails safe to use on my baby?

Filing a baby’s nails is a safe and simple way to care for their nails. Often a baby fingertip can be nicked using baby nail scissors or a clipper even when used properly as babies don’t tend to sit still! Our product is intended for use by an adult and is not a toy so when not in use please keep your Thumble™ and nail files zipped away in your Baby Nails storage pouch.

How long should each disposable nail file last?

Each nail file should last at least one sitting however it will depend on the length of your baby’s nails. The nail file will last longer if you are using Baby Nails regularly keeping them short but if your baby’s nails have become longer between sittings this will reduce the nail file’s lifespan. Baby's nails do grow quickly, so you may have to file their fingernails twice a week. Baby’s toenails don’t grow as quickly so if you’re using it on their toenails too they might need to be done about twice a month.

What is the Thumble™ made out of?

The Thumble™ is made out of a mixture of polypropylene and a flexible elastomer. We tried various mixtures until we found one which was both stiff enough to give a secure fit, but flexible enough so that it will not break under stress - such as being stepped on.

Can the Thumble™ be worn with long nails?

Yes, the Thumble™ was specifically designed to be used with long nails. The front of the Thumble™ has an opening for your nail to fit through.

Does the Thumble™ come in different sizes?

As the Thumble™ is flexible and therefore should fit most thumbs. If you have problems with the fitting please contact us.

How should I store my Baby Nails product?

All our products come in a zip lock PVC storage pouch, which is great to keep your Thumble™ and nail files all in one place. 

When will I receive my order?

All orders within the UK are sent out by Royal Mail 2nd Class mail who aim to deliver your package in 2 to 3 working days, including Saturdays. Therefore you should receive your purchase within three to four working days as we aim to ship any items within 24 hours on working days.

International Items are sent out via Royal Mail International Standard, with delivery to Europe in 3 to 5 working days and delivery to the rest of the world in 5 to 7 working day.

If you need our Baby Nails products sooner then please get in touch and we will see what can be done.

How much is delivery?

All Baby Nails products are subject to a one time only delivery charge of £1.49 in the UK or £3.49 anywhere else in the world.

I have ordered the wrong Baby Nails product for my baby's age; can I return it?

We will happily swap any product for you but due to hygiene reasons, we can only accept returns if they are still in the original, unopened packaging. 

My Baby Nails set is faulty, what can I do?

We really hope this won't be the case but if your Baby Nails product is faulty, under the Consumer Rights Act (2015) you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date you purchased. We will happily send you a replacement order or offer a full refund once we receive the faulty item back. After 30 days, you will not be legally entitled to a full refund if your item develops a fault.

Are you the official Baby Nails?

Yes! Baby Nails was created and is owned by Just What I Need Design Ltd. Registered company no. 09120152. We are a family run business. Please read our story

How can I contact you?

You can email us at: customerservice@baby-nails.co.uk

Or call us on: +44 (0)845 4637835 or +44 (0)1780 591318

As a family run business, your customer satisfaction is very important to us.